APA Style

Makhija, J. (June, 2013). Customer Relationship Management : S. Y. B. B. I. : Semester - III (Second Revised Edition). Mumbai: Vipul Prakashan.

MLA Style

Makhija, Jia. "Customer Relationship Management : S. Y. B. B. I. : Semester - III". Second Revised Edition Mumbai: Vipul Prakashan, June, 2013. Text.