APA Style
Sharma, P., Nagpal, P. (2016).
Customer Relationship Management T.Y.B.M.S. Sem-V .
Mumbai:
sheth publishers pvt.ltd.
MLA Style
Sharma, Prerna., Nagpal, Parveen.
"Customer Relationship Management T.Y.B.M.S. Sem-V".
Mumbai:
sheth publishers pvt.ltd,
2016.
Text.