APA Style

E, C, M. (2004). Managing word of Mouth for Leadership Success Connecting Healthcare Strategy and Reputation (1 th ed 2004). chicago: health aministration press.

MLA Style

E, Cafferky, Michael. "Managing word of Mouth for Leadership Success Connecting Healthcare Strategy and Reputation". 1 th ed 2004 chicago: health aministration press, 2004. Text.